The study and understanding of human relations can help us in our workplace, and as a result, assist us in achieving career success. The better our human relations, the more likely we are to grow both professionally and personally. Knowing how to get along with others, resolve workplace conflict, manage relationships, communicate well, and make good decisions are all skills we will discuss throughout the tutorial.

While project management skills are something we can learn, managers find it difficult to hire people without the soft skills, or human relations skills. We aren’t saying that skills are not important, but human relations skills are equally as important as technical skills to determine career and personal success. Consider human relations skills in your personal life, as this is equally important. Human relations skills such as communication and handling conflict can help us create better relationships. For example, assume Julie talks behind people’s backs and doesn’t follow through on her promises. She exhibits body language that says “get away from me” and rarely smiles or asks people about themselves. It is likely that Julie will have very few, if any, friends. If Julie had positive human relations skills, there is a much better chance she could improve her personal relationships.

We can benefit personally and professionally from good human relations skills, but how do organizations benefit? Since many companies’ organizational structures depend upon people working together, positive human relations skills reduce conflict in the workplace, thereby making the workplace more productive. Organizational structures refer to the way a company arranges people, jobs, and communications so that work can be performed. In today’s business world, teams are used to accomplish company goals because teamwork includes people with a variety of skills. When using those skills in a team, a better product and better ideas are usually produced. In most businesses, to be successful at our job, we need to depend on others. The importance of human relations is apparent in this setting. If people are not able to get along and resolve conflicts, the organization as a whole will be less productive, which could affect profitability. Many organizations empower their employees; that is, they give employees freedom in making decisions about how their work gets done. This can create a more motivated workforce, which results in more positive human relations.

Most organizations employ a total person approach. This approach recognizes that an organization does not just employ someone with skills, but rather, the whole person. This person comes with biases, personal challenges, human relations skills, and technical skills but also comes with experiences. By looking at a person from this perspective, an organization can begin to understand that what happens to an employee outside of work can affect his or her job performance. For example, assume Kathy is doing a great job at work but suddenly starts to arrive late, leave early, and take longer lunches. Upon further examination, we might find that Kathy is having childcare issues because of her divorce. Because of a total person approach perspective, her organization might be able to rearrange her schedule or work with her to find a reasonable solution. This relates to human relations because we are not just people going to work every day; we are people who live our personal lives, and one affects the other. Because of this, our human relations abilities will most certainly be affected if we are experiencing challenges at home or at work.

Course Curriculum

Chapter 1: Introduction
What Is Human Relations? 00:01:00
Why Study Human Relations? 00:03:00
Human Relations: Personality and Attitude Effects 00:05:00
Human Relations: Perception’s Effect 00:04:00
Human Relations: Self-Esteem and Self-Confidence Effects 00:04:00
Chapter 2: Achieve Personal Success
Emotional Intelligence 00:06:00
Goal Setting 00:04:00
Continuous Learning 00:04:00
Chapter 3: Manage Your Stress
Types of Stress 00:05:00
Symptoms of Stress 00:03:00
Sources of Stress 00:03:00
Reducing Stress 00:03:00
Chapter 4: Communicate Effectively
Verbal and Written Communication Strategies 00:07:00
Principles of Nonverbal Communication 00:06:00
Nonverbal Communication Strategies 00:04:00
Public Speaking Strategies 00:05:00
Chapter 5: Be Ethical at Work
An Ethics Framework 00:06:00
Making Ethical Decisions 00:05:00
Social Responsibility 00:05:00
Quiz 00:05:00

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