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Much of what is most important about management is interpersonal, how we deal with others. Awareness of our own and others’ interpersonal skills can help us enormously in dealing with the work tasks we are responsible for.

After studying this course, you should be able to:

  • recognise the importance of interpersonal skills
  • describe how good communication with other can influence our working relationships
  • outline the roles we play in our work groups and teams.

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